Would you benefit from a POS System in your Community?
A dining point of sale (POS) system is a computerized system that can help communities process dining orders in a efficient and cost effective manner. It typically includes hardware such as a tablet or kiosk, credit card terminal, as well as software that allows the system to track resident orders, sales, and customer information. The hardware and software could vary depending on whether its an Independent Living community, Assisted Living community, or both, as the needs could be different.
A typical POS system allows for order taking and processing, menu management, table management, payment processing and reporting.
Irrespective of your community type, there are many benefits in deploying a POS system in a senior living environment. Key benefits include:
Increased Efficiency: A dining POS system automates the entire dining process and streamlines the workflow. This results in faster service, fewer errors, and improved customer satisfaction. Automated printing of resident orders in the kitchen, or display via kitchen display system can save considerable time for dining room staff making them more efficient in addressing resident needs.
Error Minimization: Specific to Assisted Living communities, dining POS systems can provide instant an ready access to diet restrictions, food allergies, and other important information about residents. This not only keeps staff informed, but can also optimize menu choices for residents based on their specific needs ensuring they are receiving the appropriate nutrition.
Improved Security: With a dining POS system, all transactions are tracked and monitored in real time, providing greater security and accountability. It becomes easy to track resident meal consumption, family guest meal charges, staff meals, and more.
Accurate Record Keeping: A POS system provides accurate and up-to-date records of all transactions, which can be used to track inventory and financials. Resident meal plans, points and balances, dining choices, etc. can be recorded accurately and fast when a POS system is used for capturing resident orders. Well designed systems are also able to communicate points and balances with residents, especially useful for Independent Living communities.
Customizable Menus: A POS system allows for the creation of custom menus with detailed information on each item, such as ingredients, nutrition facts, and allergens. This helps ensure that residents are getting the most out of their meals. It becomes much easier to update menus and share it with residents, families and guests, when compared to conventional paper menus.
Better Customer Service: A POS system allows for better customer service, as it can provide detailed customer information for faster ordering and checkout. Additionally, it can provide real-time feedback on customer satisfaction and help identify areas for improvement.
Increase Staff Engagement: Deployment of POS technology can lower the burden on staff in keeping track of a plethora of information. With a rapidly changed workforce that is tech savvy and used to technologies in other parts of their lives, POS technology that is woven into their regular work can enhance their engagement with both residents and the community, potentially leading to higher levels of staff retention.
Sultàn Dining Solutions provides a full portfolio of dining management software and systems to continuing care retirement communities (CCRCs) and senior living communities. The software is designed around the requirements and workflows unique to senior living. Contact Sultàn Dining at (321) 430-2950 or email us at hello@sultandining.com for more information to explore if these technologies can bring benefit to your community.
